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home blog postings customer appreciation

Customer Appreciation

August 12, 2008 - Melanie Pressley

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One of my favorite quotes is from the late, Peter Drucker, “No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.”

Here are 3 tips for “average human being leaders” to avoid losing customers:

  • A very simple truth is, without the customer, you don‘t have a job. Every employee should be reminded that each time you speak to a customer, whether in person or over the phone, that their paycheck is on the line. When a customer dismisses you, there goes the grocery money!
  • It‘s all in the attitude. Make sure your attitude reflects that you want to build a relationship with your customer. Make it a pleasant experience to interact with you. Just because they may not buy today, does not mean they won‘t be back six months from now.
  • Mom was right when she said, courtesy counts, pay attention, and be polite. Don‘t let your customer feel invisible. Common courtesy is so basic and obviously so needed within the workplace as well as in our day-to-day lives.

Statistics show that people shop more often, spend more money, and make more recommendations to friends and family to companies that exhibit superior customer service.

Do your customers feel appreciated?

Member Comments

» View all comments (2 total comments)
03/20/2009 - posted by Carmelo J

Consumer spending hasn’t begun a huge upswing and return to glory, and there are less personal loans available from major banks, but the consumer spending levels have been holding steady.  Granted, they’ve been holding low, but holding instead of falling, and stocks have been beginning to rebound.  Late payments are a slippery slope.  Once you’ve made a few late payments then it’s hard to recover.  The number of payments not received on time has been growing since the recession began. More people are not making their payments on time for their credit cards and personal loans.  It is never a good idea to let any debts slip into delinquency. It can be costly and a long process to get everything backs on track.  You can end up with a lien against you or wages garnished, so it can be worth looking into consolidation or payday loans to make payments on time if necessary. You really want to avoid late payments.

05/04/2009 - posted by Daniel Macris

The quote by Peter Drucker is very true.  If you look any nearly any successful large corporation, the only “supermen” involved with are the founders and executives.  The way these corporations last generations is by extraordinary people creating ordinary systems and processes.  If you look at any “middle manager” of a large corporation, you will either find a complacent, underachieving intelligent person or a highly motivated, hard working average person.  Most large, established companies don’t want “gifted” individuals because they ask questions and try unproven things.  It is financially more sound to have average “cogs” in your machine that just do what they are supposed to do.
Atlanta Painting, Atlanta Painters, Atlanta Solar Systems

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