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What do you think?
Maybe I am the most offended by poor customer service because I am in the business — but in the past few weeks I have personally witnessed the following:
- On-site service providers (a plumber) missing, not one, not two, but THREE scheduled appointments. No phone calls, no apologies.
- A completely silent fast-food transaction. My change was thrust in my face, along with my bag of french fries, with no “have a nice day” or “thanks….come back soon.””
- I have a new car. I made FOUR trips to the dealer for an unexplained light coming on. Excuses ranged from “it must be the heat,” to “you might need new tires.” I figure they were pushing new tires because the promotional was hung prominently in the service aree — new cars shouldn’t need new tires.
Get real. I could go on and on.
Where is the service with a smile? Where are those people willing to go the extra mile?
Do companies realize that they will earn and keep my business if they operate by the Golden Rule?
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