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home blog postings would a rose by any other name smell as sweet?

Would a rose by any other name smell as sweet?

August 17, 2008 - Melanie Pressley

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Dale Carnegie said, “A person's name is the sweetest and most important sound in any language.” As a customer service professional, I try to remember to use names in customer communications. When I am introduced to someone, I try to repeat their name immediately. “Very nice to meet you, Joe. ” Another pointer is to try to use the person's name frequently during your conversation. “I can appreciate your viewpoint, Joe, but...blah, blah, blah...”

OK, so what do you do when you draw a blank?

I remember several years ago, I drew a complete blank on someone's name. I recognized the voice...in fact, we had talked on and off for years.... So, I asked her to spell her name for me. She replied, “S --- U --- E.” Boy, did I feel stupid. I guess none of the tips are completely foolproof.

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04/15/2009 - posted by Irving D

I’ve also work as a costumer service representative, and at an insatance lot of contumers do that. They don’t even realized that being a costumer service representative is not easy. Well on my point of view, this kind of experince really drive me crazy and lead to a Disaster. Customer service is normally an integral part of a company’s customer value proposition. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement.

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