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Would a rose by any other name smell as sweet?

Aug 17, 2008 by Melanie Pressley, Reed Construction Data
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Dale Carnegie said, “A person's name is the sweetest and most important sound in any language.” As a customer service professional, I try to remember to use names in customer communications. When I am introduced to someone, I try to repeat their name immediately. “Very nice to meet you, Joe. ” Another pointer is to try to use the person's name frequently during your conversation. “I can appreciate your viewpoint, Joe, but...blah, blah, blah...”

OK, so what do you do when you draw a blank?

I remember several years ago, I drew a complete blank on someone's name. I recognized the voice...in fact, we had talked on and off for years.... So, I asked her to spell her name for me. She replied, “S --- U --- E.” Boy, did I feel stupid. I guess none of the tips are completely foolproof.

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