HILTI (CANADA) CORPORATION is a leader of quality products for professional builders. Reed Connect is used by Hilti’s sales managers and field technicians across Canada. Hilti’s game plan for Connect is straightforward: Evaluate project lead information through sales managers and then distribute relevant info to various technical field managers who can act on it. “Job site coverage and information is very important to Hilti”, explains Larry Selby, Sr. Marketing Manager, Canada. Connect’s market information is centralized, which facilitates sales managers’ searching and assessment of opportunities. Local job site info is then communicated directly by management to a distributed group in the field. Leads are easily sent via Connect’s Excel and PDF features to the appropriate field resource, organized by job location. Field personnel can then, if needed, view the details by project online (in Connect) or simply use summary data from the management report. Project data such as value, structure type, details, related firms and bidders, and location are available on demand.

Selby describes a practical example whereby project leads are first pinpointed by management in Toronto by zip code and dollar value. These leads are then sent locally and trigger the field manager to get more details in Connect on a project or perform their own searches. Using Reed Connect in this way “helps ensure Hilti has the relevant info in its markets” adds Selby.

To learn more Connect best practices suited to your specific needs please contact your Account Manager or call Customer Care at 1-800-424-3996.